FAQ

GENERAL PRODUCT INFORMATION

What is a Peptide Pen?

A peptide pen is a reusable, high-precision injection device designed for the subcutaneous administration of peptides (such as GLP-1 analogues, growth hormones, or research compounds). Unlike traditional syringes, a pen allows you to dial in a specific dose (measured in units or mg) for greater accuracy and convenience.

Is the Peptide Pen reusable?

Yes, the PEPTIDE PHARMA Peptide Pen is a durable, reusable device. You do not throw it away after one use. It is designed to hold replaceable 3ml cartridges. Once a cartridge is empty, you simply remove it, insert a new one, and attach a fresh needle.

Which cartridges are compatible with your pen?

Our pens are designed to fit standard 3ml cartridges (often used for insulin or peptide reconstitution). If you are purchasing pre-filled cartridges or filling your own, please ensure they are the standard 3ml ISO 11608-1 compliant size.

Do I need a prescription to buy the pen?

No. The peptide pen itself is a medical device/accessory and does not require a prescription in the UK. However, the substances you choose to put inside the pen (such as prescription-only medications like Ozempic/Wegovy or research peptides) may require a prescription or be subject to specific regulations.

USAGE & DOSAGE


How do I fill the cartridge?

To use the pen, you must transfer your reconstituted peptide solution from a vial into a 3ml cartridge.

  1. Reconstitute your peptide vial with Bacteriostatic Water.
  2. Use a syringe to draw the solution from the vial.
  3. Inject the solution slowly into the sterile 3ml cartridge.
  4. Insert the cartridge into the pen body.
  5. Attach a needle and prime the pen.
How do I calculate my dose?

This is the most common question. The pen dial measures in Units (IU) or Clicks, not milligrams (mg). The conversion depends entirely on the concentration of your peptide solution.

1) Example: If you have 5mg of peptide in 2ml of water, the concentration is 2.5mg/ml.

2) We recommend using an online Peptide Calculator to determine exactly how many units/clicks on the pen equal your desired milligram dose.

Can I use the same needle twice?

No. Needle tips are designed for single use only. Reusing needles can cause pain, infection, and damage to the skin or the pen mechanism. Please use a fresh, sterile pen needle for every injection.

What size needles do I need?

Our pens are compatible with standard “twist-on” pen needles (universal fit). We recommend 4mm, 5mm, or 6mm lengths with a gauge of 31G or 32G for a comfortable, near-painless injection.

STORAGE & CARE


Do I need to keep the pen in the fridge?

1) Empty Pen: No, store at room temperature.

2) Pen with Cartridge: Yes. Once you have inserted a cartridge containing reconstituted peptides, the entire pen should be stored in the refrigerator (2°C to 8°C) to maintain the stability of the peptide.

How long do peptides last once mixed?

Once reconstituted with Bacteriostatic Water, most peptides are stable in the refrigerator for 28 days. After this period, the potency may degrade, and the risk of bacterial growth increases. Discard any remaining solution after 30 days.

My pen seems “stuck” or won’t dial. What do I do?

1. Ensure the cartridge is fully seated and the pen body is screwed together tightly.
2. Check that you have attached a fresh needle (sometimes a blocked needle prevents the mechanism from moving).
3. Ensure you haven’t dialed past the remaining amount in the cartridge. The pen has a safety stop to prevent you from injecting air.

SHIPPING & RETURNS (UK)


How long does shipping take?

We dispatch all orders from our UK warehouse.

1. Royal Mail Tracked 24: Usually arrives the next working day.
2. Royal Mail Tracked 48: Usually arrives in 2-3 working days.
3. Note: Orders placed after 2:00 PM on Friday will be dispatched on Monday.

Is the packaging discreet?

Yes. We understand privacy is important. All orders are shipped in plain, unbranded packaging (usually a padded envelope or brown box). The shipping label will not mention “peptides,” “weight loss,” or “needles.” The sender name will be listed as “[Generic Ltd]”.

Do you ship internationally?

Yes, we ship to most countries. However, international customers are responsible for checking their local laws regarding the import of medical devices. We are not responsible for customs seizures outside the UK.

Can I return the pen if I change my mind?

Due to hygiene and safety regulations, we cannot accept returns on used or opened medical devices. If the item is brand new, sealed, and unused, you may return it within 14 days for a refund. If the pen is faulty, please contact us immediately for a replacement under warranty.

DISCLAIMER

The information provided in this FAQ is for educational and informational purposes only and does not constitute medical advice. PEPTIDE PHARMA does not sell prescription medications. Peptides sold for research purposes are not intended for human consumption. Always consult with a qualified healthcare professional before using any administration device or starting a new supplement or medication protocol.

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